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Privacy Policy

Effective Date: April 4, 2025

KaiLAB LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, store, and share your information when you visit our website or use our services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, company name, billing address, and other contact details you provide voluntarily.
  • Technical Information: IP address, browser type, device type, operating system, and usage data collected via cookies or similar tracking tools.
  • Client Data: Project-related data, datasets, and prompts shared during AI consulting or training engagements.
  • Communications: Email, SMS, and other communication records (e.g., from A2P 10DLC campaigns or support chats).

2. How We Use Your Information

We use your information to:

  • Provide and manage our AI consulting and training services
  • Respond to inquiries and communicate with you about your project
  • Deliver updates, newsletters, and marketing campaigns (including SMS if consent is given)
  • Analyze usage patterns to improve our services and website
  • Comply with legal obligations and resolve disputes

3. A2P 10DLC Compliance (SMS Messaging)

If you opt in to receive SMS messages from us, we may use an A2P 10DLC-compliant platform to deliver messages such as service updates, training reminders, or event notifications.

  • You may receive periodic messages related to your engagement with us.
  • You can opt out anytime by replying STOP to any SMS.
  • Message and data rates may apply depending on your carrier.

4. International Data Transfers

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where data protection laws may differ. By using our services, you consent to this transfer and processing.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal, contractual, or business obligations.

6. Data Sharing

We do not sell or rent your personal information. We may share data with:

  • Service providers assisting with communication, hosting, analytics, or payment processing
  • Government agencies or law enforcement if required by law
  • Partners or subcontractors under confidentiality agreements

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data (subject to legal requirements)
  • Restriction or objection to certain processing activities
  • Data portability

8. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated "Effective Date" and will be accessible on our website. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: